CRM Manager
Ivan has
- 5 years of working experience in world-class SAP’s sales team
- a recent opportunity to grow with the sales and marketing team from the very beginning of SAP West Balkans organizatio
- a long career filled with dedication to increase customer loyalty and satisfaction in the direct contacts
- proven ability to manage and lead creative teams
- result oriented way of thinking
- the knowledge of two CRM tools: SAP CRM and SugarSRM
- comprehensive knowledge of the entire CRM infrastructure
Very good at:
- resolving even the most complicated issues with the customer
- optimizing efficiency and quality of campaigns and their content
- measuring, evaluating and reporting on success and creating new ways of information flows toward management
- identifying and implementing continuous improvement opportunities for maximizing customer value
- developing campaigns that maximize usage and revenues across product customer bases
He is:
- a team builder who can transfer the best CRM practice, organization and methodology to the CRM exec team
- ready for jump-start opportunities and building the efficient sales organization from scratch